Medical Record Requests

The Health Information Management department maintains records of the care patients receive while they are at Temecula Valley Hospital. As required by state and federal law, these records are kept in strict confidence and are only released with proper authorization. We offer the following options described below to obtain copies of a patient's medical records and/or radiology study from Temecula Valley Hospital.

Patient Portal – Health Records Online

For the quickest access, retrieve your records directly through our patient portal, Health Records Online, which enables you to access your records on-demand at your convenience.

Access Health Records Online

Online Request

Submit your medical record request through our online medical correspondence system.


You may mail your written request to:

Temecula Valley Hospital
Health Information Management Department
25500 Medical Center Drive
Murrieta, CA 92562

Learn how to obtain medical records and download request form (PDF download) →


You may send your written request to our secure fax machine at 951-600-4363.


If you have any questions or would like additional information, please call us at 951-696-6013, option 2, and our staff will be happy to assist you. Please be advised that to protect our patients' privacy and health information, we do not accept telephone requests and we do not disclose any information over the telephone.

Radiology Images and Studies

Radiology images and studies require one full business day to prepare. If you are scheduling follow-up appointments and will need these materials, please plan accordingly.

Medical Record Delivery Options

After we have processed your request for medical records, we will mail the information to the address specified on your request form. Due to the large volume of requests we receive, it may take up to five business days to fulfill your request from the date we receive it.


Processing and copy fees may be applicable to your request. Costs will vary depending on the type of request. There are no fees associated with the patient portal, Health Records Online.

Frequently Asked Questions

Read these frequently asked questions to learn more about requesting medical records.

How may I request medical records?
Accessing your Patient Portal is the fastest way to obtain your health information if you are an adult. If the patient is a minor, the fastest way to obtain the health information is by submitting an Online Request above.

To get access to your medical images and reports online, visit

What are your hours of operation?
Hours are 8:30 am to 4 pm Pacific Standard Time, Monday through Friday. The office is closed on weekends and national holidays.

For Corona and Palmdale: Hours are 8 am to 4 pm Pacific Standard Time, Monday through Friday. The office is closed on weekends and national holidays.

Who can request medical records?
Only the patient, duly authorized representative or other healthcare provider currently treating the patient may request medical records. Another person or entity may only receive copies of a medical record with a proper consent form authorizing the release of information.

May my spouse request and receive copies of my medical records?
No. Another person may not receive copies of your medical record without you consenting to authorize us to release the information. If a duly authorized representative is requesting copies of medical records, then a legal document must accompany the request.

How long does it take to get records?
California law allows us up to 15 business days, however, we aim to process requests as quickly as possible.

How can I receive my medical records?
Immediate access through the Patient Portal. Requesting through medical records online will be delivered via your preference, i.e., encrypted email, mail.

How do I request a birth certificate?
You may request a copy from Riverside County, Vital Statistics at 951-358-5068, or from Los Angeles County at 213-288-7812.

May I request records over the phone?
Due to patient confidentiality and information security issues we do not accept telephone requests. We need a written and signed authorization to release protected health information.